Like every community, Collectorism has rules to help ensure a safe environment and enjoyable experience for all of its users. Please, take a moment to read through our rules and policies which serve as guidelines on how to use our website in a fair and proper way. Make sure to read our User Agreement and Data Protection Manual as well and to check periodically for changes to our policies and agreements. These policies form part of the User Agreement, and thus all these rules are binding to you when using our website without any further consent or acceptance.
Your profile and listings allow you to share information about yourself (or your company) and your interests with other members of Collectorism. Use your profile and your listings to find other members with similar interests or the items you are looking for.
Your profile and any listings you create must follow all of our listing guidelines in general.
To register, go to the registration page, and follow the steps. You will be asked to enter your name, e-mail address and your chosen password. When entering into a transaction you will be asked further information as set out in our Data Protection Manual.
Collectorism allows you to register more than one account, in case you wish to manage separate accounts for different item types. But whether you have one account or more, we expect you to manage each of your accounts effectively and in good faith, always adhering to the laws and guidelines. You may not register new accounts or use other existing accounts in order to avoid our restrictions or other policy consequences.
You may change your account settings and the information you provided on our site at any time. Please note that only you are responsible for maintaining the security of your password and for any use of and action taken under your password on our website.
Should you forget your password, seek our assistance and we will send you a reminder to the e-mail address you have registered with us.
Upon registration you will be required to provide your real name which will also serve as your username on the site.
In case you decide to close your account, you will need to submit a request to close your account. You'll receive an email confirming that your account is closed. You may not reopen your account with the same username or email address, but you can create a new account at any time. Should you change your mind about closing your account or you have any issues that need to be resolved, contact us to cancel your account closure.
If your account has been suspended or restricted, you can't close it until all matters have been resolved. After closing your account, we will keep your personal information in accordance with our Data Protection Manual, unless you have requested the deletion of all your data.
We want you to be part of a reliable community, minimize risks for all users and have the best experience possible at Collectorism that is why we ask you to always follow our rules:
Before listing an item, please make sure to read and follow our rules and guidelines below. Please note that the rules apply not only to the items you list but also to the content in your profile, collections, comments and ratings you give.1) How to list and find items
You may only list items of which you are the true and legitimate owner and the ownership of which you are entitled to legally transfer.
Users must list their items in the appropriate product categories. Should the item not fit any of the possible categories, please choose “Other collectibles”. Do not list a product in the “Other collectibles” category if the product matches an existing product page or belongs in a category that is restricted or prohibited.
In order to comply with the laws, please always indicate where the particular item is shipping from, in case it is different from your own location you provided upon registration.
When describing your item, provide only information that actually pertains to the features of the individual item. Always describe your item in the most detailed way, including any necessary certificates, permissions, licenses, or any other official documents of any kind that are necessary for the distribution of the item.
You will also be required to post a photo of the item. Please, make sure to only upload photos that are taken of the actual item you are exchanging and which reflect the real and actual characteristics of your item. Do not upload commercial pictures depicting the item (or an item similar to it) in general. Please refrain from uploading misleading pictures also.
Do not include HTML, DHTML, Java, scripts, or other types of executables in your description. Using bad data (HTML, special characters */? etc.) in titles, descriptions, bullets and for any other attribute is also prohibited. Please note that all product images must meet our applicable category-specific image guidelines as well.
Remember that the most important parts of your terms and conditions for the swap also need to be included in your listings, including shipping and handling information, types of items you accept and applicable taxes.2) Links policy
Links to our website: Collectorism allows you to post or maintain links (graphical, text or otherwise) on any location to our website, provided you make sure that such links convey users directly to our website without displaying any promotions or advertisements of any kind (whether visual, audio or otherwise).3) Payment and fees policy
Collectorism does not charge any fees for its services during the beta phase. Please visit the “About” section for more information about our planned payment plans.
Collectorism encourages swapping of items primarily through its website. Collectorism will not provide any kind of guarantee for any transactions facilitated through its website; it is solely the responsibility of the parties to conduct any swap in the manner and timing they agree. Collectorism shall not be held liable in any way for non-fulfilment of any transactions or any other obligations of the parties involved in the transaction.4) Prohibited or restricted items
We want our members to trust that they can always conduct a transaction with confidence on Collectorism, that is why we do not allow our members to list any items that may be offensive or against the law.
Products offered for swap must comply with all laws and regulations as well as with our policies. Listing, describing or depicting any illegal, unsafe or other restricted products on our page is strictly prohibited. If you breach these rules, we may immediately suspend or terminate your activity. In addition, if we determine that a seller's account has been used to engage in illegal activity, we may take legal action, including civil and criminal penalties. Nevertheless, you are solely responsible for the items you list, it is not our duty to check whether the products are in line with the laws and guidelines, and we shall not be held liable in any case. Should you be in doubt and need assistance deciding whether an item is allowed, you may contact us via firstname.lastname@example.org.
If you are listing products that are prohibited in certain jurisdictions or are subject to export-import limitations of certain countries, you must inform other members in the listing conditions of such restrictions. You are at all times responsible for conducting proper research to ensure that the items listed comply with all applicable laws and regulations.
The examples provided on this policy page are not all-inclusive and are only intended to serve as an informational guide for our users. Learn about the items that are prohibited or are subject to restrictions here (detailed below).
Sexually-oriented adult material is meant for people who are 18 years and older. We allow the listing and swapping of these kinds of material, but you will be required to indicate such nature of your item by ticking the “Age restricted content” box in your description before posting your listing. Please make sure you also follow any applicable laws or shipping restrictions for adult material. The items listed in this category must meet the following listing requirements.
We generally don't allow the listing of alcoholic beverages on our website, except for collectibles (e.g. special and valuable wines, whiskeys, or else) listed by pre-approved users. If you would like to list such alcoholic beverages, please indicate this to us upon registration by sending us an e-mail to email@example.com and wait for our approval before listing.
Please note that certain postal services might not allow the shipment of intoxicating liquors (e.g. the US Postal Service (USPS) doesn't allow shipment of liquors that contain 0.5% or more alcohol). Private carriers may allow these items to be shipped, but you are required to check their rules and regulations before offering their shipping services in your listing.
We allow alcohol-related memorabilia (including empty wine bottles, liquor, and beer containers) or any items for beer/wine making.Animals and related products
You can list and swap a few types of wildlife products on Collectorism, but please be advised that there are very complex regulations and various laws both internationally and locally regulating such items which you are obligated to follow. Most items may also require a license, permit, or other paperwork.
Make sure to always include a picture of the item in your listing, to specify the exact year the item was made and include any other relevant info as set out below in your listing description.
We do not allow:
Though you can list certain artifacts, grave-related items, and other related items, you may need to meet a few requirements when you swap them.
Antiquities, artistic productions: antique items have to be authentic and you will be required to include a photo or a scanned image of an official document that clearly shows both the item's country of origin and the legal details of the ownership.
Authentic artifacts, fossils, and relics: such items have to match the time-period category that they are listed in and you will be required to include a photo or a scanned image of an official document that clearly shows both the item's country of origin and the legal details of the ownership. If you wish to list any reproductions of such items, the listing and description have to clearly state that the item is a reproduction.
Don't list the item if you're unsure of its origin or authenticity.Currency, Coins, Stamps
We only allow the listing of coins and paper money that are historical, are regarded as collectibles and are no longer in use as official currency in any country.
Always include all relevant information that you know about the item under this category, (such as origin, date of issue, and condition). Include a picture of the actual item as well as all information about any alterations that may have been made to it.
Don't make false or misleading representations regarding scarcity, value, condition or investment potential.
Any listings of replica paper money, coins or stamps must be listed in the Replicas and Reproductions category and clearly state that the item is a "reproduction," "replica," or "copy" in both the title and description.Drugs and drug paraphernalia
No drugs of any kind (including controlled and uncontrolled substances) are allowed on Collectorism. It is also strictly prohibited to list drug paraphernalia, including items designed or primarily intended for use in manufacturing, concealing, or using a controlled substance.
Only safe items that have a collectible or historic value may be listed under this category. These include for example: tobacco pipes made from wood, ceramic, or stone (as long as you don't refer to them being used for illegal drugs), collectible antique glass syringes and needles (as long as you clearly indicate in the description that the item is collectible and not intended for use), peace pipes (subject to our Native American arts and crafts policy), old pharmaceutical instruments and bottles, etc.Firearms, weapons, knives and other
Most firearms, weapons, knives can't be listed on Collectorism because of strict international laws and state regulations banning the distributions of these items. Collectorism only allows swapping of historical items, collectibles, as long as they're not live ammunition, they are deactivated or unable to fire, explode, etc.
We don't allow listings for explosives, grenades, or many types of military ordnance, firearms that are able to fire, atom or nuclear weapons, explosives, grenades of any kind land mines, or any other weapons, gas, firearms, etc. that are active.
Please note that the distribution and shipping of such items is highly restricted, as international shipping would make the items available in countries where they might be prohibited.
Don't list the item if you're unsure of its origin, safety, authenticity or ownership status. Any members who are suspected to trade and swap any firearms, weapons, knives (etc.) illegally will be reported to the authorities.Hazardous, poisonous and dangerous items, materials
Hazardous, poisonous and dangerous materials or any items containing such materials can't be listed on Collectorism.Human Parts & Burial Artifacts
Collectorism does not allow humans, the human body, or any human body parts or products to be listed and traded on its website, with the below exceptions.
Examples of prohibited items:
Using intellectual property, such as copyrighted material and trademarks, in an unlawful way, is considered infringement, which is against the law and our policies.Jewelry & Precious Gems
The listing of jewelry and precious gems is generally allowed on our site, provided that all legal provisions are kept and the relevant user is the true and verified owner and the authenticity of the jewels and precious gems can be proved. Any illegal activity will be reported to the relevant authorities.
We do not allow (for example):
The distribution of such items is restricted by US laws. Prior to posting you are required to check the relevant laws (e.g. The Indian Arts and Crafts Act; The Native American Graves Protection and Repatriation Act; The Federal Cave Protection Act) to determine exactly what items may be regarded as Native American arts and crafts and to learn about the restrictions on distribution of such items.
Restricted items by Collectorism:
We do not allow:
We don't allow using hateful, offensive, profane, or vulgar language on our website, including profiles, chat rooms, listings, or any other areas of the site that people see. Should the official title, name or else of the particular product originally contain profane words, these have to be partially replaced with asterisks. Any image showing the profane word has to be blurred out.Replica, counterfeit items
Any product that has been illegally replicated, reproduced or manufactured is prohibited on our website. If you intend to swap products that fall in this category, you are obligated to clearly state such status of the relevant item in the item description and list them in the Replicas and Reproductions category. You must not misrepresent and describe misleadingly such product as original. You may only list replicas and counterfeits that are allowed by the applicable laws.Stolen Property
Distribution and swapping of stolen property violates state, federal, and international law and is strictly prohibited on Collectorism. Should a user attempt to swap stolen property (e.g.: items stolen from private individuals, or taken without the without authorization from legal entities) we will immediately report them to the relevant authorities and support the investigation and prosecution of sellers who violate this policy.
Once you have found an item you would like to negotiate and swap for, you may contact the user offering such item. Once you click on “Send deal” and the other party accepts your offer, you will be requested to share your contact information (postal address and any additional information you may want to share such as phone number, e-mail address, etc.) so that you may agree on the details of the transaction.
Upon closure of a particular deal, you will be asked to indicate if the transaction was successfully concluded. Your partner will also leave such a feedback on you. The number of successful transactions will appear on your profile and will be available for other users for review.
It is possible that some countries, agencies have restrictions that regulate, restrict or ban all kinds of trade (or the trade of certain items on the nature of the item, when it was manufactured, and when it left that specific country) with certain countries, people, organizations or individuals. We do not support or allow the distribution of embargoed or restricted items from such countries.
Please consider such restrictions before deciding to swap internationally. We strongly suggest you to regularly review current information about which countries may be affected by such sanctions enforced.
Please note that our policies are only informative and serve guidance purposes solely, they may not be regarded as an exhaustive list of all the applicable rules, laws and obligations. You are obligated to adhere to the laws at all times and we shall never be held responsible for your actions. Nevertheless, by registering on our website you agree to adhere to these rules and policies and acknowledge that breaching or unintentionally breaking such rules may result in a range of actions, including limitation of your listing, activity and the suspension or deletion of your account.
Should you have any questions or inquiries regarding our policies, please do not hesitate to contact us at firstname.lastname@example.org.
This User Agreement (hereinafter referred to as this “User Agreement”), is constituted under Hungarian law by Collectorism Korlátolt Felelősségű Társaság (registration number: Cg.07-09-028170; seat: 2465 Ráckeresztúr, Kossuth Lajos utca 52/2.; tax number: 26102731-2-07; electronic-mailing address: email@example.com,; hereinafter: “Collectorism” or “we”, “us”, “our” etc.), which maintains the https://collectorism.com/ website (hereinafter: the ”Website”) includes the conditions of electronic commerce and on information society services (hereinafter: ”Service” or ”Services”) and of the use of this Website.
This User Agreement, the data protection manual (hereinafter referred to as the “Data Protection Manual”) and all other policies posted on our site set out the terms on which we offer you access to and use of our Website.
All the applicable documents are available on our site as all policies and the Data Protection Manual are incorporated into this User Agreement. You agree to comply with all the above when accessing or using our website, regardless of you being a registered user.
Collectorism is a Website that allows users to exchange or sell a great variety of their property by providing a venue for registered users to negotiate and complete exchange or sale and purchase transactions in line with the provisions of this User Agreement. Collectorism is not the agent of either party. The actual contract for exchange or sale is entered into directly between the users; consequently the enforcement of any contractual obligation arising out of the completion or non-completion of a transaction through Collectorism is the responsibility of the users that are party to that transaction. Collectorism is not obliged to mediate between the parties or enforce or execute fulfilment of any contract entered into between the users. The values of transactions carried out through this Website depend on the agreement of contracting parties only and, at the same time Collectorism provides certain Services for a fee. Each user is acting on its exclusive responsibility and is liable directly to all other users and Collectorism.
The aim of this website is to facilitate the realization of exchanges or sale and purchases between our users. Nevertheless, Collectorism has no control over and does not guarantee the existence, quality, safety, delivery or legality of items listed; the truth or accuracy of users' identity, content or listings; the ability of any users to exchange, sell or purchase an item; neither the ability or will of a user to realize a transaction.
Each user is strongly advised to act on a responsible and precautious manner with sufficient diligence when entering into any transaction. We suggest you taking the necessary steps in order to secure the realization of a transaction, including but not limited to properly identifying the other party of a transaction.
Further to the above, Collectorism does not guarantee that an item subject to a transaction realized on this website can be legally exchanged, sold or purchased in a certain jurisdiction. Each user takes responsibility for realizing its transactions, including any civil, criminal or tax liability. Please make sure that you are aware of the legal consequences of the transaction you are entering into, including consequences arising from the laws of the counterparty’s jurisdiction.
You also acknowledge in full awareness that when sending or accepting an offer of exchange (as applicable depending on your role in the particular transaction) or when you sell or purchase an item on Collectorism you enter into a legally binding agreement with the other registered user of Collectorism for the sale and purchase or the exchange of the offered and requested items. Such agreement is entered into by you and the other registered user only; Collectorism is not a party to the exchange or sale and purchase agreement (or any other agreement (whether written or oral) concluded between you), it does not provide any guarantee securing the fulfilment of either party’s contractual duties or any warranty regarding the exchanged items.
You hereby fully accept and acknowledge that, Collectorism is not responsible in any way for your actions and represent that you enter into this or any transactional agreement as described above in your free will, in full knowledge of the legal consequences of eventual non-performance of your contractual obligations. You hereby declare, that, to the extent permitted by applicable law, you will never hold Collectorism liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from this or any transactional agreement.
You hereby agree that it is your responsibility to examine and determine whether the terms and conditions, representations and undertakings in this and any transactional agreement are legal, valid, and are in line with your intentions. You acknowledge that Collectorism is not liable for determining whether such provisions or any representations made in the relevant transaction agreement or any other obligations (including, but not limited to, determining VAT, customs, import/export duties, or other taxes that apply to the goods and items exchanged) are applicable, valid, legal or enforceable.
Collectorism provides advertising spaces for its users to advertise their items, furthermore it offers Services on its Website and search interface. In terms of Collectorism, a user is such a person who looks at the Website, disposes an advertisement, offers an item for purchase or exchange or who takes an offer to purchase or exchange an item, so applies for an advertisement (hereinafter together: the „User”).
The User accepts and recognizes as required the conditions of this User Agerement and the incorporated Data Protection Manual by beginning the use of the Website or registration in case of indication a User account, furthermore by making an explicit statement when ordering Services, with that the User undertakes to keep the User Agreement. Each User is solely responsible for using the Website on their own behalf and at their own risk.
Collectorism prevents the right to amend the content, fee and conditions of make use of Services or the period of the disclosure of the advertisement wholly or particularly from time to time. Collectorism has the right for a one-sided amendment, especially in the case of the change in the legislative environment, initation of new Services, ensurance of the quality of the database, or in that case if Collectorism will improve the general provisions regarding the content of the advertisement, or there is a reason for a substantive change beacuse of an economical, technical change or because of a change in other circumstances. Collectorism informs the User about the amendment in a short notice. Collectorism informs about the amendment on the opening page and on that page which includes the User Ageement of the Website, moreover via email. After the amendment, the use of the Website and Servives means the acceptance of the amendment. If the User would not like to make a use of our Servicesanymore with the modified Services or charges, we have the right to resolve the User’s relation.
All Services provided by Collectorism are available for those Users, who register and have legal capacity and competency as a natural person or business entity, unless this User Agreement does not provide otherwise. In the event of registration the User acknowledges that:
An online contract is concluded by conduct between the User and Collectorism in accordance with Section 5 (4) of the Act CVIII of 2001 on Electronic Commerce and on Information Society Services, when the registration is sent electronically and Collectorism has also sent a confirmation, furthermore at that moment when the User makes an explicit statement during purchase and uses the Services. These contracts are not written agreements, therefore Collectorism does not retain any printed form of the agreements, the actual wording of the agreements is always available on the Website, reflected by the effective version of this User Agreement. Collectorism reserves the right to refuse entering into a contract with any User. The contracts are entered into in Hungarian or in English. If the contract is terminated, the duration of it is 30 days, unless it has been agreed otherwise.
In its name and on behalf of a business entity, that User can register who has a power of attorney/right of representation and can be entitled to have rights and obligations acting for or on behalf of the business entity. Collectorism does not call into question the legal status of the legal representative or agent, but can make a control over given data and as a result of the control the User can be suspended. During the control, the User is obligated to privide all data which are required by Collectorism.
Data: In the event of registration Users have to provide real data. If Collectorism discovers that the scope of data includes unreal elements, we have the right to limit the access of the User wholly or partially and to exclude the User from using the Services of the online marketplace. When registering as a user, you are requested to provide your real name and email address. You will also be requested to link your PayPal account to your Collectorism account, beacuse it is the only payment method on the Website. If you do not have a PayPal account yet, visit https://registration.paypal.com/ and set up one today.
When registering as a user, you are requested to actively confirm acceptance of the Data Protection Manual, which sets forth the rules pursuant to which Collectorism is entitled to collect and use your personal and user data (for instance the list of visited websites, technical informations, informations concerning the use of the Website by Users and informations obtained from third parties incidentally) and all measures taken by Collectorism to protect your personal or business sensitive data.
You are strongly suggested to read carefully the Data Protection Manual prior to registering yourself as a User.
When completing a registration, data can be transferred from your social media accounts (i.e. Facebook, Twitter, Google+) in order to save you time when creating your account. You control your data, it is only transferred from your social media account if you choose this solution. If you are no more willing to provide your consent to Collectorism for using your data, you may deregister your account. Collectorism does not collect data from deregistered users, but the data already obtained by Collectorism may be further stored and utilized with limited scope and purposes. If you disagree with Collectorism further storing and utilizing data obtained prior to your deregistration, you may send Collectorism a request for the deletion of all your personal and business sensitive data. In this case, Collectorism only stores data in respect of which retention is mandatory by the Hungarian law. For more details, please see the relevant section of the Data Protection Manual.
The personal and transaction data, provided by the User, are registered in the User account. In the event of a change in data, the User has to put this change down in the User account, the liability arising from its failure is assumed by the User, so the User can not have a claim against Collectorism and even the User has to pay compensation for Collectorism. The User can change their personal data in their User account any time (except for measure data regarding successfully closed transactions). If You do not like to provide consent to us to use Your data anymore, You can delete Your User account any time. Collectorism does not collect data of deregistered Users, but the already collected data can be stored and used by Collectorism in limited scope and purpose any longer. If You do not agree with Collectorism to store and use Your data which were obtained before the deregistration, You can send a request for Collectorism to delete Your personal and business sensitive data. In the case Collectorism stores such data only, which are stored mandatory under the Hungarian law. For further informations, please, read the Data Protection Manual.
Collectorism retains the right to control the registration data given by the User any time to carry out safety data renconsiliation, particularly if there is any doubt concerning the validity of registration data. In the duration of the control, Collectorism has the right to suspend the right of the User as a seller for an unlimited period, but no later than the close of the control.
Furthermore, Collectorism prevents the right to exclude any Users or to delete any transactions, contents or informations which are contrary to normal conditions of use as interpreted by Collectorism or which have or can have safety risks in the respect of the operation of the Website in the view of Collectorism, or which are considered to be contrary to this User Agreement, libel, unlawful, offensive or unmoral on the basis of criteria below:
Username: When registration, the given username cannot include any contact details, vulgar or obscene expressions neither in Hungarian nor in other foreign languages and cannot be the same as an already registered username by Collectorism. In that case, the User gives a username which does not comply with this User Agreement, Collectorism has the right to limit the access of the User without warning. Collectorism prevents the right to complete the username with a prefix or suffix or with an underscore if the username does not comply with the criteria above or the IT system of Collectorism cannot identify characters.
You are solely responsible for maintaining the security of your password and for any use of and action taken under your password on our website.
Deregistration: The User can initiate a possibly deregistration through their User account which results the end of the contract between the User and Collectorism not later than in five (5) business days. After initiating deregistration the rights and activities of the User, which are related to the registration, are interrupted. Collectorism fulfills the aim of the User regarding deregistration in that case only, if the User has no liabilities toward Collectorism and all of their transactions are evaluated and and closed so there is no ongoing transaction, furthermore the User is not under any restraining or exclusion.
On the Website certain Services are available by creating a User account and other Services are available without a User account, or rather certain Services are free and others are charged Services.
When accessing our Website, each individual user is able to search items listed by registered users. At the same time, only registered Users have the opportunity to disclose items on the Website, to offer them to exchange, to interact with other Users and to conclude an exchange.
III.1. Free Services
Each registered user is able to list and exchange items under his/her username on the Website for fee, Collectorism does not charge any fees for these Services. Listed items may be subject to exchange or sale and purchase transactions, but only exchange transactions are exempt from Collectorism fees. All registered users using Free Services may conclude unlimited exchange transactions without any restrictions on the number of items subject to exchange at a time.
III.2. Charged Services
Collectorism charges a fee for certain services. For detailed information on the exact amount and payment of such fees please read our Payment and fees policy. By accepting this User Agreement you accept the terms and conditions (including the amount of our fees and the way they are charged) at which we provide the relevant services and enter into an agreement for services with us. Please note that we may, at any time, in our sole discretion change the fees by posting the changes on our website 15 days prior to effecting such changes. By continued use of our services you acknowledge and accept such changes. Collectorism issues only electronic invoices in respect of all fees paid by the users. Electronic invoices are sent in email to the registered email address of the user. By entering into this Agreement with Collectorism, users explicitly agree to the above mechanism of invoicing. Invoices are archived and retained by Collectorism for mandatory periods under the applicable national laws.
Collectorism does not issues paper-based printed invoices, electronic invoices are suitable for tax identification in electronic form only, and it can be represented for the tax authority (National Tax and Customs Administration, hereinafter: „NAV”) in electronic form only. The User as a taxable person has to retain the dowloaded and digitally signed invoices in electronic form until the end of the period of limitation. The User accepts irrevocably the issue of electronic issues defined in this point. The amount of the service charge, set out by us, includes all of the costs. If the pre-claculation of the amount of the service charge is not possible, the User shall be informed about the method of calculating before concluding the contract and ordering the Service.
III.3. Payment of items and fees
On Collectorism you may either pay by using your bank account or your PayPal account. All payments take place on PayPal surfaces, consequently we do not require or store any of your payment details if you are acting in your capacity as a buyer. When you find an item you would like to purchase, you shall click on the ’Buy’ button under the listing and you will be automatically redirected to the payment surface of PayPal. Even if you had previously linked and registered your PayPal account details on Collectorism in your capacity as seller, you will be offered to choose between your preferred payment method and we will not store the relevant data of your purchase when you are acting in your capacity as a buyer. Upon a successful transaction all Collectorism fees are automatically forwarded by PayPal from the seller’s account to Collectorism’s account without need for any further action from the seller. By accepting this User Agreement you give your explicit consent to us and to PayPal to forward the applicable Collectorism fees as set out above. As buyer you acknowledge and agree to the above procedure of payment of fees. In case you have any questions, you may turn to PayPal’s customer service center https://www.paypal.com/selfhelp/home or send us your inqueries to firstname.lastname@example.org.
III.4. Refusal of Services
Collectorism prevents the right to refuse the order of the User in justified cases. Collectorism has the right to remove the uploaded advertisements uniliterally, immediately and without justification, after all to delete the account of the User, if the uploaded content is contrary to this User Agreement. In a specific period Collectorism arranges for removing of all advertisements for which a notification has been sent in accordance with the provisions of Ekrtv. Collectorism cooperates with the authorities within the relevant and current legal framework in order to call infringers to account. Complaints in relation with unlawful informations can be indicated for the Customer service (email@example.com). If You notice that an information on the Website violates Your rights of Your works, public performances, phonograms, programs, motion pictures, audiovisual works, audio recordings and the rights in databasis protected by the Act LXXVI of 1999 On Copyright, You can call on Collectorism in an authentic instrument or private deed representing conclusive evidence to remove the violating information.
In connection with using or accessing this website you consent not to:
When listing an item, you represent and warrant that you are the true owner of the relevant item or are duly authorized to exchange or sell it, and are able to transfer good title to such item, free from any third party claims, encumbrances whatsoever.
Items subject to copyright: in the item description it is necessary to declare that the item is original, not copied and the user is entitled to dispose of and sell the item.
If we believe that you are abusing our website or the Service related thereto in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove and demote listings and take technical and/or legal steps to prevent you from using our Services.
We reserve the right to refuse or terminate our Services to anyone for breaching this User Agreement (including policies referred hereto).
When a user issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for all concerned users.
Collectorism is entitled but not obliged to verify whether users comply with this User Agreement.
Obligations of the User: The User shall give the exact and real parameters and features of the listed item. In case of purchase the represented prices are gross prices.
By listing an item or entering a transaction, the User undertakes to provide the item for the other User in proper conditions as mentioned in the item leaflet in case of a successful purchase or exchange.
In the event of purchase, the remuneration can be a fixed price by the User.
The offers of the User are considered as a statement to conclude a contract.
Users shall not calculate other costs than the costs of transport.
When posting a transaction, it is not allowed to represent such search words which are not in connection with the item.
Under the Section 6:64 of the Act V of 2013 on the Civil Code, the User who makes a valid offer as buyer, shall remain bound by their offer until the close of the transaction since the exclusion of this binding is void by reason of the nature of the Service. The binding period is the same as the period of the transaction.
After closing the transaction, a cotract is concluded between the buyer and the seller (or persons of the exchange). Both Users shall fulfill their obligations under the contract and fulfill the requirements of it, so the seller shall sell the offered item with proper conditions and the buyer shall is obligated to buy and take over that item from the buyer (vice versa in the event of the exchange), if the buyer fulfills their obligations according to contract. If a User does not take over an item and the other User sends a notification for Collectorism, we have the right to restrict the access of that User wholly or particularly or suspend them until the fulfillment of the transaction.
When listing an item, you agree to comply with our Listing Policy. Further to the provisions of the Listing Policy, you acknowledge that you are responsible for the accuracy and content of the listing and characteristics of the item.
As this website is dedicated to the international community of users, you are strongly advised to use English language when listing any item. Whilst in case of listing you are able to use any other language as well, it is likely that your items will attract more attention if you are using English for defining categories and for general description of an item.
Some listed items and certain content of the website is made unavailable in certain countries or jurisdictions for historical, political, ethical or legal reasons and therefore, items listed by a user may not appear in certain countries or jurisdictions what you acknowledge and accept.
Nevertheless, the restrictions applied by Collectorism are not complete and we cannot guarantee that an item listed by a user will only appear in jurisdictions where advertising or exchanging such item is legal. Therefore, if you are willing to list an item the exchange or sale of which can be subject to legal prohibition, restriction as well as any monopoly in any jurisdiction, please make sure you are complying with the above. Nowithstanding the above, the offered or rearched item can be such an item only which may be placed on the market under the Hungarian law.
We prevents the right to examine the validity, reality and compliace of the item. You shall exclude our libaility concerning all of the contents, which has been uploaded by the User in the system of Collectorism.
Collectorism has the right to restrict or exclude the listing of certain items. If an item or service of the listing can be placed on the market, assigned or listed with a licence or notification or other conditions in accordance with the law only and the User declares and assures by listing an item that the User have these, particularly that legal requirements are fulfilled which are needed to list and assign an item lawfully and the disclosure and fulfillment of an advertisment is not an infringement and it does not breach the right of anyone. The User shall represent essential informations of the item on the item leaf, especially but not exclusively informations in relation with warranty, expiry and guarantee and other informations set out in the law. In that case if an item is subjected to authorisation, Users shall represent that they have such an authorisation and the assignement of the item does not breach any laws or orders of an authority.
In the case of such items or services, which require a pre-analysis of the quality or a certificate of comliance to advertise them, the User shall make a statement in the item-leaf that these concerning examinations had been made and the item or service can be placed on the market.
In the case of tems protected by copyright, it is necessary to make a statement that the User the item is original and it is not a copy and the User has the right to sell the item.
It is not allowed to advertise more items in one advertisement except the case of exchange (for exapmle 2 items for 1) and if You would like to sell more items for a common price. It is forbidden to advertise an item in more advertisements. You can list the item in another advertisment, after deleting the previous advertisement. Certainly, it is forbidden to list an item in different categories.
The pictures of the item should apply to the item in the advertisement. Pictures can not be atteched to the advertisement which are imprinted by the seal, emblem or watermark of another advertising page. You can not upload such a picture which is turned. Collectorism has the right to place its logo in the picture. It is forbidden to use other Users’ pictures without their consent. The same applies to vatalog pictures too downloaded from the internet, which can be used only if the advertiser has copyrights.
For each item you list on our site, you will need to provide the city from which the specific item ships, unless it is identical with the city indicated in your account.
It is forbidden to upload those contents and advertisements on the Website, which
If you are unsure whether any restrictions apply in case of a certain item you wish to list, sell or exchange, please contact us prior to taking any further measures.
Notwithstanding the above, we remind you that all users are responsible not only for listing the items, but for carrying out any transaction through the website. This also applies to international transactions in which case a user shall take into consideration the legal consequences that arise in each concerned jurisdiction.
If, by law, an agreement for the transfer of any kind of property shall be evidenced in writing or in other specific form, the contracting parties agree to complete the relevant transaction in the relevant form. Users may also be obliged to transfer and hand over any official or other certificates, documents related to the sold or exchanged item in order to evidence the transfer of ownership or certify the origins of an item.
Upon completion of a transaction, users are requested to provide a feedback on the successful completion. You acknowledge and accept that such feedbacks posted by you or posted by others about you will be publicly available for viewing on our website. Collectorism shall not be responsible for checking and editing such feedbacks.
After closing a transactions, parties should send a feedback of the successfull transaction. The opnion of the User must be made well considered, knowing that the User’s opinion is available for every User and it can not be modified afterwards. If You make such an opnion which damages others’ good reputation and it is unfound or which is offensive, You are liable under the civil or criminal law. Collectorism does not take responsibility for any contents about the User in others’ feedbacks. You acknowledge and accept that Your uploaded feedbacks and others’ uploaded feedbacks will be publicly available on our Website. Collectorism does not take responsibility for controlling and editing of such feedbacks but we prevent the right to control relaity of recieved unsuccessful feedbacks on occasion. If the User sends a false feedback. the access of their User account can be suspended or deleted by Collectorism.
The online administration system of Collectorism keeps permanent records and a virtual account (personal account) about successful transactions of the User. The User akcowledges the compliance of the record system as a closed system established and operated by Collectorism and the User acknowledges it as an official record system and does not any objections regarding recorded data.
The system calculates and registers the payable charges of uploaded items, succesful sales, highlighted disclosures and other charged Services.
VII. Licences, intellectual property and linking
Any element of or the entire Service as well as any content that was made available by Collectorism on the Webpage (including User advertisements, the design of the Webpage, and the sorting and layout of the content) are protected under copyright law and, in certain cases, under industrial property right according to the provisions of the Civil Code. Collectorism (in case of compliance with the User Agreement) grants a limited, non-exclusive, non-transferable, non-sub-licensable license to access the Services and to the private, non-commercial use of the Services. This right of usage does not include the following: (i) the resale or commercial use or any other derivative use of any Collectorism Webpage Service or content; (ii) the collection and commercial use of any item listing, description and e-mail addresses; (iii) downloading of any account information or the copying of such for any other trader; (iv) any phishing activities, the usage of robots and similar data collection methods. All rights not explicitly granted to You under this User Agreement are reserved by Collectorism. You are obliged to use the Collectorism services lawfully. The rights of use provided by Collectorism will be terminated if You do not comply with the terms and conditions of the User Agreement.
The User, by ordering the Service, agrees and consents to use of the elements by Collectorism (particularly, the text and wording of the advertisements and the attached images) that are protected by copyright law and were provided by the User to Collectorism, without the payment of any consideration, and to the extent necessary and effective to the provision of the Services, including the right of copying, reproduction, storage, disclosure, and to the extent necessary the right to rework, without any temporal and geographical limitation. The right of use is exclusive, therefore, only Collectorism is entitled to transfer it to any third party. With respect to the foregoing, the User may transfer materials that were produced by the User, or any other materials that are subject to the User’s exclusive rights of use.
When providing us with content or causing content to be posted using our Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademark and database rights and other intellectual property rights you have in the content, in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights or any other intellectual property or publicity rights against us, our sublicensees, or our assignees. We undertake to use our right the exercise the above described intellectual property solely for the purposes of this website (including sending catalogues and news letters as set forth in this User Agreement).
Collectorism shall be the licensee of all copyrights and the rights of the authors of databases, and the right of use obtained as specified above. The copying, modification and re-publishing of any elements of the Webpage – without the explicit license of Collectorism to do so – is subject to and entails civil and criminal liability. The copyright subject shall not be used or otherwise utilized without the prior written permission of Collectorism, in particular, it is forbidden to reproduce, copy, republish or distribute any part or all of Webpage, unless the Company expressly and explicitly agrees and consents to it. Any part or all of the content of the Webpage may be modified or withdrawn at any time without any prior notification.
The User shall be responsible for any infringement or misuse of any copyright or data protection provisions that was committed by the User through the advertisements uploaded to the Webpage
You represent and warrant that none of the following infringe any rights mentioned in the preceding paragraphs: your provision of content to us, your causing content to be posted using our Services, and use of any such content (including of works derived from it) by us, our users, or others in contract with us that is done in connection with our Services and in compliance with this User Agreement.
We may offer catalogs and newsletters including stock images, descriptions and product specifications that are provided by users. You may use catalog content solely in connection with your listings on this website. That permission is subject to modification or revocation at any time at Collectorism’s sole discretion.
Whilst we try to offer reliable data, we cannot promise that the catalogs and newsletters will always be accurate and up-to-date, and you agree that you will not hold our catalog providers or us responsible for inaccuracies in the catalogs. The catalog may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogs or create any derivative works based on catalog content (other than by including them in your listings).
Collectorism allows you to post or maintain links (graphical, text or otherwise) on any location to our website, provided you make sure that such links convey users directly to our website without displaying any promotions or advertisements of any kind (whether visual, audio or otherwise).
VIII. Authorization to contact You
You consent to receive e-mail messages or in certain cases postal mail. We may send you such messages to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) poll your opinions through surveys or questionnaires; (v) contact you with offers and promotions; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you.
Further to the above, you authorize us to send newsletters or catalogues in connection with items available on our website (this authorization is granted by clicking the relevant click box). If you do not wish to receive such newsletters and catalogues, you will have to follow the instructions set forth in any of the received documents.
For your information, we may also send you emails on the amendment of the User Agreement (including the policies) that you accept.
IX.1 Respecting users privacy
If we provide you with information about another user you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to our Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
IX.2 Protection of personal data
Keeping Your personal data confidential is a main requirement, therefore, Collectorism shall only transfer the User’s personal data to external organisations that are specified in the Data Protection Policy. Collectorism makes User personal data available to authorities only under the relevant legal frameworks.
From the personal data provided by the User, we only use the information that is necessary to the identification and contacting in order to inform the User regarding the developments implemented by Collectorism, the regular updates in relation to the offers and services of the online market place, thematic newsletters, other direct marketing inquiries and formal notifications.
The User, at any time, can unsubscribe from our newsletter service via the options available in the user’s profile or via the unsubscribe link in the newsletter. The User may at any time prohibit the direct marketing e-mails, calls, messages via the options available in the User’s profile or by sending an e-mail to the following e-mail address of Collectorism: firstname.lastname@example.org. Direct marketing inquires may include the advertisements of third parties.
Pursuant to the provision of Act CXII of 2011 on Informational Self-Determination and Freedom of Information, Collectorism may, from time to time, cooperate with the local, national or international authorities, on the lawful request of which, Collectorism is obliged to provide and disclose the necessary User personal data to such authorities.
In case you are willing to send a notice, report or whatsoever message to Collectorism, please feel free to contact us at the following email address: email@example.com.
Please note that Collectorism shall pay attention only to messages written in English or Hungarian. Nevertheless, Collectorism - in its sole discretion – may decide (but is not obliged in anyway) to answer to messages written in a language other than English or Hungarian. Such rules apply to messages sent to you by Collectorism as well.
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Collectirsm is not liable for any content made available or published by you on the Website, including any pecuniary or non-pecuniary damage caused by or otherwise incurred n relation to such content, and you are solely responsible for the above.
The User is required to provide the Service legally and always comply with applicable laws and the provisions of this User Agreement. The User acknowledges, by using the the Services, its liability for information, materials, texts, images and data uploaded to the Website.
In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:
Further to the above, you agree and acknowledge that Collectorism is not liable in any way for losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from exchange or sale and purchase transactions entered into between users on this website. As a consequence of the above, the Collectorism is not liable for buyers being actualy able to buy or sellers actualy being able to sell a certain item (or in case of an exchange the partie sbeing able to exchange), and we can not guarantee that the Users can conclude the transaction between each other.
You agree that it is your responsibility to examine and determine whether VAT, customs, import/export duties, or other taxes apply to the goods and items exchanged or sold through our website. Collectorism is not liable for not determining such obligations.
Collectorism is entitled, but is not obliged to supervise the content made available or disclosed by the User on the Webpage and Collectorism is entitled, but not obliged to search for signs of the pursuing of unlawful activities on the sites or pages referred to in the published information. The User shall be obliged to archive the content available on the Webpage if it is necessary. Collectorism operates the Website as an intermediary services provider in accordance with the provisions of the Act CVIII of 2001 on Electronic Commerce and on Information Society Services (“Ekrtv.”), and if it detects that any content may breach the present Policy, Collectorism is entitled to immediately remove the infringing content and to prevent any further unlawful activities of the User in the cases specified in and under the rules set out in the Ekrtv. We are entitled to take any steps that are required for the establishment of the liability of the User, for the purpose of which; we are entitled to cooperate with the competent authorities under the relevant laws. Collectorism excludes its liability for any damages arising thereof if Collectorism deleted any content uploaded to the Webpage by User or prevented the User from any further infringing activities, because of any behaviour or conduct of the User that breaches the present Policy or any relevant laws.
We do not interfere with any disputes between Users, in case of any disputes, the User shall be obliged to relieve Collectorism of any claim, demand or other compensation, however, Collectorism may provide opportunity to facilitate the fulfilment of transactions between the Users (e.g. handover, courier services). The User may use the services provided by other cooperating partners that are available on the Webpage at his/her own risk and under the terms and conditions set out by the partner service providers, and User acknowledges that Collectorism is not responsible for the services provided by these partner service providers.
In the event that any third party or any authority or court has any claim or initiate any procedure against Collectorism as a result of, or in connection with, the User’s behaviour or conduct, the User shall be obliged to take any measures required by us and to compensate us for any damage, financial loss or expense that was arisen in our relation as a result of, or in connection with the User’s unlawful or behaviour or conduct, furthermore the User shall be obliged to directly undertake such claims instead of Collectorism.
The User agrees to take all measures required by Collectorism to protect and safeguard Collector's reputation.
We exclude any liability for errors that may arise in connection with the authorization transaction and we reserve the right to consider and deem the authorization transaction as unsuccessful without any specific reasoning.
XII. Warranty and product guarantee
In the event of a defective performance (non-conformity) of Collectorism, consumer can establish a warranty claim against us under the rules of the Civil Code
Non-conformity means when the obligor’s performance at the delivery date is not in compliance with the quality requirements set out in the contract or set out in the relevant law. The obligor is not liable for any non-conformity if, at the time of the conclusion of the contract, the obligee knew or should have known the non-conformity.
In the agreement concluded between the User as consumer and Collectorism, in the absence of proof to the contrary, any non-conformity detected by the consumer within six (6) months of the date of performance shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the thing or the nature of the non- conformity.
On the basis of a contract in which the parties owe mutual services to one another, Collectorism shall be liable to provide warranty for non-conformity.
Based on the consumers warranty rights, the consumer shall the following options:
(i) To choose either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of Collectorism as compared to the alternative remedy. (ii) If the consumer have not requested or could not requested the repair or replacement, the consumer can request the proportionate reduction of the consideration, or repair the defect himself/herself or have it repaired at Collectorism’s expense, and as a final option, the consumer can withdraw from the contract. The consumer is not entitled to withdraw from the contract if the non-conformity is minor.
The consumer shall be entitled to change the warranty right he/she has selected to another. The cost of this change shall be covered by the consumer, unless it was made necessary by the Collectorism’s conduct or for other reasons.
The consumer shall be required to inform Collectorism of any non-conformity without delay. Under the contract between Consumer and Collectorism, if notification of the non-conformity is made within two (2) months from the date it is detected, it shall be deemed to have been made in proper time. The consumer shall be liable for any damage that results from late notification. Under the contact between the consumer and Collectorism, the consumer’s right to warranty shall lapse after two (2) years from the delivery date.
If you have a dispute with one or more users, you release us from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) to the extent possible by law that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
You will indemnify and hold us harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach this Agreement, your improper use of our Service or your breach of any law or the rights of a third party.
Purchase or exchange transaction may be cancelled at any time before the pressing of the relevant transaction button and without any consequences, and the User may withdraw from the contract.
According to the applicable law, the User who qualifies as a consumer is entitled to withdraw and terminate the Services in accordance with Section 20 of Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Companies (hereinafter referred to as "Government Decree"). During the usage of the Service, You can easily exercise the right of termination by deleting your user profile.
A User who qualifies as a consumer is also entitled to the right of withdrawal against another User who qualifies as a company according to the provisions of the Government Decree. This right of withdrawal may be exercised within fourteen (14) calendar days from the date of the original sale and purchase transaction, with a statement sent to the seller’s e-mail address. The withdrawal statement shall be clear and the User shall clearly state its name, address, registered user's profile, and the exact date and type of contract, as well as the User shall justify the withdrawal from the underlying sales transaction.
The notice of withdrawal or termination can also be sent in the following form:
I, the undersigned, [*], hereby exercise my right to terminate the agreement/withdraw from the agreement in respect of the following agreement:
Date of agreement:
Name of consumer:
Address of consumer:
Signature of consumer:
Date [only in case of postal letters]
The User is deemed to exercise his/her right of withdrawal or right of termination in time, if User exercises his/her right in line with the rules set out in the Government Decree (if he/she sends his withdrawal or termination notice within fourteen (14) days). The User bears the burden of proving that the User exercised his right of withdrawal or right of termination in accordance with the provisions of this section.
In case of exercising of the User’s right according to this section, the seller shall immediately, or at the latest within fourteen (14) days from the receipt of the notification refund the costs incurred in connection with the fulfilment. The seller shall refund the costs by using the same payment method that was used during the original transaction, unless the User gave his explicit consent to the seller to use other payment methods, provided that the User will not be obliged to pay additional charges. The transaction costs shall be borne by the User.
Collectorism is entitled to the consideration of the services that Collectorism provided until the date of the termination, if the User is exercising his/her termination right. The consideration that exceeds the value of the services actually provided shall be refunded to the User. During the accounting, the proportionate amount to be paid by the User shall be calculated on the basis of the total amount of the consideration including the applicable taxes. However, if the User can prove that the calculated total amount is unreasonably high, the proportionate amount to be paid by the User shall be calculated on the basis of the market value of the services provided until the date of termination of the contract. During the determination of the market value, the value of consideration (at the time of conclusion of the contract) of similar services shall be considered that is provided by companies performing the same business activities. The User is obliged to reimburse the reasonable costs of Collectorism in accordance with this section, if Collectorism commenced the performance of the services at the explicit, prior request of the User and the User exercises his/her right of termination after Collectorism commenced the performance.
The sellers may create their own rules relating to the supplement, return and refund at their own discretion provided that detailed information are listed in connection with these rules. Please note that in some jurisdictions it may be compulsory. We highly recommend to all customers that they shall read and understand the respective rules carefully. If you have any questions in connection with this, please do not hesitate to contact the relevant seller. We would like to emphasize that every User that qualifies as a company, which intends to sell/exchange on the Website is obliged to comply with the related consumer rights and is obliged to provide information to the consumers.
The above rules are accordingly applicable to exchange transactions as well.
Otherwise, You are entitled to demand a refund from PayPal. For more information relating to the refund of the purchase price and to the related fees and costs, visit the PayPal website https://www.paypal.com/hu/selfhelp/home.
XVI. Complaint handeling; Customer service
The Collector's Customer Service accepts complaints related to the Service by post or at the floowing email address: firstname.lastname@example.org. Complaints and user questions are ansered in emails sent to the email address of the customer. Collectorism will not receive personal complaints at its official seat.
We will investigate every complaint received as above and we will do our best to remedy or answer it as soon as possible. Act CLV of 1997 on consumer protection (hereinafter „CPA”) are applivable in case of handeling complaints.
Collectorism shall promptly prepare a protocol on the complaint and on its opinion on it. The protocol wil be sent to the User together with the answer in merit at the latest.
The protocol contatins (i) the name and address of the User; (ii) the date and method of submitting the complaint; (iii) detailed description of the complaint; (iv) a list of documents presented by the User; (v) opinion of Collectorism (together with reasoning in case of a negative opinion); (vi) name and signature of the person preparing the protocol; (vii) a unique identification number of the complaint.
We will answer the complaint in merit in a written form within thirty (30) days upon its receipt and we will send our answer to you. Law can set forth a shorter deadline. We give a reasining in case of rejecxting the complaint. Collectorism is obliged under the CPA to keep the protocol and a copy of the answer for 5 years and to present it to the competent authrorities. We decide on the complaints of the suers one-by-one.
In case of rejecting a complaint the answer of Collectorism also provides details of further remedy, including information on what outhority or intermediary body you can approach, depending on the type of your complaint. The informaton must include the contact details (official seat, phone number, postal address, website) of the authority or intermediary body, as well as information on whether Collectorism applies for the procedure of the intermediary body in order to settle the dispute.
If the consumer is not satisfied with the answer of Collectorism, it can approach – among others – the following authorities for remedy:
In case the Consumer intends to settle the dispute online, the procedure can be conducted through the dispute panel available az http://ec.europa.eu/odr, whereby the email address of Collectorism is email@example.com.
Contact details of Nemzeti Média és Hírközlési Hatóság Hivatala are the followings: 1525 Budapest,Pf., 75; firstname.lastname@example.org
XVII. Reporting violations
In case of our investigation of a presumed vioaltion of rights is positive, we take steps that we consider appropriate in our discreation. Such measures may include suspension or deletion of user accounts, taking legal action against the user or ap
Data protection manual
Collectorism Kft. (hereinafter referred to as the “Company”) adopts the following data protection manual in order to regulate and record its internal data management processes and to ensure the rights of those subject to it:
Name of data controller: Collectorism Kft.
Company registration number of data controller: Cg. 07-09-028170
Registered seat of data controller: 52/2. Kossuth Lajos street, 2465 Ráckeresztúr
Electronic contact details of data controller: email@example.com
Representative of data controller: Dávid Kováts executive manager
Data protection Officer of the Company: Dávid Kováts
The provisions of this manual shall be interpreted in accordance with the provisions of the Company’s other policies. In case there is a contradiction regarding the protection of personal data between the conditions contained herein and the conditions of any other policies that had been effective before the entry into force of this manual, then the provisions of this manual shall prevail.
List of abbreviations used in this policy:
GDPR REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Infotv. Act CXII of 2011 on information autonomy and freedom of information
Szvtv. Act CXXXIII of 2005 on personal and property protection and the rules of private detective activity
Ptk. Act V of 2013 on the Hungarian civil code
Mt. Act I of 2012 on the Hungarian labour code
Mvt. Act XCIII of 1993 on work safety
By creating and publishing this manual the Company aims to ensure (1) compliance with the provisions of the GDPR and the Infotv. and (2) the enforcement of the data protection rights of those affected.
The manual is effective from May 25, 2018 until its revocation.
In this manual legislation refers to legislation applicable in the territory of Hungary, particularly the GDPR and the Infotv. In case of any contradiction between the GDPR and the Infotv. the provisions of the GDPR shall prevail.
The definitions used in this manual shall have the same meaning as defined in the GDPR and the Infotv.
Personal data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Sensitive data: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation;
Data processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Data subject: an identifiable natural person who can be identified, directly or indirectly, by reference to an any identifier, personal data;
Data controller: means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the data processor or the specific criteria for its nomination may be provided for by Union or Member State law;
Data processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
Recipient: means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed;
Consent: of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Making public: making the data available for anyone;
Personal data breach: means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
The Company processes data management and data transfer solely in accordance with the provisions of data protection law. Anyone acting on behalf of the Company may only access and use personal data to perform its duties and shall have access only to personal data that is necessary to perform its duties.
When handling personal data, the Company must comply with the data management principles set out in Article 5 of the GDPR, which are as follows:
Processing shall be lawful only if and to the extent that:
If the data processing is based on the consent of the data subject, the consent is appropriate if the data subject gives written, electronic or oral consent. The consent must be proved by the Company at the request of the authority. The Company obliges the persons handling data on its behalf to obtain and retain such consent on a paper basis signed by the relevant data subject. Otherwise the consent may also be obtained via e-mail, either in form of a scanned and signed statement or in the text of the e-mail itself, as well as via a link sent by the Company in the e-mail, whereby the data subject may give his consent by ticking the relevant box electronically. Consent given by e-mail shall be printed and retained. Since oral consent is difficult to prove without voice recording, the Company excludes the possibility of obtaining consent in such way. In exceptional cases, if the consent can not be obtained otherwise, personal data may be processed on the basis of an oral consent with the written permission of the executive director, provided that the provision of the consent can be proven. Silence, pre-ticked boxes or inactivity may in no case be considered a consent.
The handling of special data is lawful only and insofar as:
The Company only handles personal data in case of a statutory requirement or on one of the above legal bases, to the extent that it is necessary for carrying out the relevant activity, to a minimal extent and duration that is necessary to attain its aim.
The data processing at every stage shall meet the purpose of the data management and, if the purpose of data management ceases or the management of the data is otherwise illegal, the data will be deleted. The legal basis for data processing must be maintained for all data management purposes, e.g. the consent of the data subject shall be obtained separately for each purpose.
In case personal data are collected from the data subject directly, the Company shall, prior to obtaining personal data, provide the data subject with all of the information set out in clause 13 (1) of the GDPR, as follows:
In case personal data have not been collected from the data subject directly, the Company shall within reasonable deadline, but not later than a month, or if it is earlier, when contacting the data subject for the first time, or if the data are shared with third parties as well, at the first communication thereof, provide the data subject with the information listed above and inform him regarding the source of the data as well as indicate whether the data originate from publicly available sources.
The information to the data subject shall always be provided in a concise, transparent, understandable, easily accessible manner, and shall be clear and perspicuous. The information shall be provided in written or otherwise verifiable form, e.g. via e-mail.
Prior to the transfer of personal data to a third country and prior to providing information of such transfer to the data subject, the acting person shall acquire the approval of the person responsible for data protection at the Company for the transfer and provision of information. The party responsible for data protection is fully obligated to comply with the provisions of Chapter V of the GDPR and shall ensure that everybody participating in the handling of the personal data will comply with them as well. The person responsible for data protection shall register any data transfer in the data transfer records as set out in schedule 1 of this Policy.
The data processing employees and those participating in the data processing on behalf of the Company carrying out a certain task, as well as their employees and any other persons who may access the personal data are obliged to keep such personal data and to sign a declaration of confidentiality with the content specified in Annex 2 of this policy.
If any person working for the Company becomes aware of the fact that the personal data handled by the Company is defective, incomplete or out-of-date, such person must immediately notify the person responsible for data protection at the Company, who is obliged to investigate and, depending on the result thereof, shall give instructions to the data processing employee for correcting or deleting the data.
If any person working for the Company becomes aware of the fact that the purpose of the data processing has been reached or the time limit for the processing of the data has expired, such person must immediately notify the person responsible for data protection at the Company, who is obliged to investigate and, depending on the result thereof, shall give instructions to the data processing employee for correcting or deleting the data. The deletion is carried out by the unrecoverable destruction of the record containing the data or by the unrecoverable deletion of such a file, in a manner so that the data may not be retrieved.
The Company may carry out the handling of certain personal data via a data processor, eg. payroll by an external accountant. Data protection obligations for persons performing data processing on behalf of the Company must be stipulated in the mandate agreement entered into with the such data processor. The Company concludes a data processing agreement with the data processor that contains at least the information set out in schedule 3 of this Policy.
If the activity of the Company involves a new data processing operation that is not contained in point 7 of this Policy and is likely to have a high risk to the rights and freedoms of natural persons in view of its nature, scope, circumstances and purposes, the Company shall, prior to the planned processing of data make an impact assessment of how the planned data processing operations would affect the protection of personal data.
The impact assessment includes the followings:
Anyone who is concerned may send request in respect of enforcing its rights against the Company related to the data processing activity of the Company to firstname.lastname@example.org or can send it otherwise to the Company.
Right to be informed
At the request of the data subject, the Company shall provide information on whether it processes any data in respect of the data subject, and if yes, it shall also notifies the data subject on the followings:
Through the data protection officer, the Company provides the necessary information to the data subject free of charge, within 30 days upon the receipt of such request. At the request of the data subject, the Company provides the copy of the personal data. If the request was submitted electronically, data are to be provided in such forma s well, except if the data subject requests otherwise. If the Company does not take any steps on the basis of the request within 30 days upon its receipt, it notifies the data subject on the rejection and the reasons thereto and also on the fact that the data subject can submit a complaint to the Data Protection Authority and may seek remedy at court.
Right of correction
On the basis of such request of the data subject, the Company, without any undue delay shall correct the incorrect personal data, or, if this is due by the aim of data processing, complete the data on the basis of the statement of the data subject.
Right of deletion
In accordance with para (1) Section 17 of the GDPR, at the request of the data subject, the Company without undue delay delete the related personal data. If the company made available the personal data that is required to be deleted, it shall make the necessary reasonable steps including technical measures (taking into consideration the available technology and the cost of feasibility) in order to notify data processors on the fact that the data subject has requested the deletion of personal data, link related to it or copy of the personal data.
Right to restrict the data processing
Pursuant to para (1) of Section 18 of the GDPR, the Company restricts the data processing in relation to the data subject upon request. The Company notifies the data subject in advance on the termination of the restriction of data processing.
The Company notifies every addressee to which personal data was provided on correction or deletion of the data, as well as restriction of the data processing, except if this is impossible, or it would require an disproportionate effort. As request, the Company also notifies the data subject on the addressees.
Right to data portability
The data subject has the right in cases foreseen in para (1) Section 20 of the GDPR, to receive data that has been provided to the Company by the data subject from the Company in a segmented, readable form, and to forward such data to another data controller. The Company - if this is technically possible – at the request of the data subject forward the data directly to the indicated data controller
Right to object
The data subject has the right to object anytime against processing of its personal data based on letter e) or f) of para (1) of Section 6 of the GDPR. In this case, the Company may only further process the personal data if it proves that the data process is due for imperative reasons, which prevail over the rights of the data subject, or which are related to admission, protection or enforcement of legal claims.
The company shall indemnify any third person for damage or loss caused by unlawful data processing or not complying with data protection requirements. The Company is not liable if it evidences the lack of liability on respect of event causing the loss or damage. The Company shall not bear any liability for damages resulting for voluntary behaviour of the person suffering the loss.
In the internal organisation of the Company, the person actually processing the data is responsible for lawful data processing, correction, deletion or forwarding data to third parties, and to document the above.
A data subject can approach the following authority in respect of complaints with regard to data processing activity:
Name: Nemzeti Adatvédelmi és Információszabadság Hatóság
Official seat: 1024 Budapest, Szilágyi Erzsébet fasor 22/C.
The place of data processing respect of the Comapny is the official seat of the company under 2465 Ráckeresztúr, Kossuth Lajos utca 52/2. alatti székhelye. Data of users are stored by Google Drive cloud provider’s servers, in this respect the Company has entered into a data processing agreement.
The Company provides its services through webpage https://hu.collectorism.com/ operated by itself. Anyone interested may register at the website by clicking the registration button and providing data as requested. The webpage ensures identification and check-in through social media providers (Facebook, Google+). After registering, the user may use he services after providing data at „Personal Information”. This information can be changed (with the exception of the number of successfully transactions)
The registration is not subject to a certain age, but the Company only process data in case of a person under 16 with parental consent.
Information on data processing
Scope of processed data
(1) name of user, (2) e-mail of the user; (3) image or other portrait provided by the user, (4) password; (5) date of born; (6) city, country; (7) other information voluntarily provided by the user; (8) social media links (Facebook; Twitter; Instagram; Pinterest) (9) PayPal e-mail; (10) PayPal first name, (11) PayPal last name; (12) cookies; (13) IP address.
purpose of data processing
(1)-(8) providing the service of the company, operation of the website, sale and exchange oft he uploaded items;
(12)-(13) learning internet identification data of interested parties, for identifying again in case of using again the services of the Company
who can have access to data
the general manager, the IT officer, the developer of the website; GoogleDrive cloud provider, delegated employees
legal basis of data process
a consent of the data subject (GDPR 6. Section (1) para a) pont)
term of data process
- the data is deleted within 7 days from the deregistration
method of storing data
rights of users
right to information, right to correction, right to delete, objection against data processing, right to portability, right to withdraw consent (please see section 4 above)
Personal data breach means damage to the security, which may result in incidental or unlawful deletion, loss. alteration, publishing of data processed, forwarded or otherwise handled, or unlawfully making available such data. Such incident may be a hacker attempt against the IT system, loosing the corporate lap top or mobile phone that stores contact details of clients such as name, phone number or email address of the contact person
Identifying and reporting the personal data breach
Every person under the effect of this manual shall immediately report in an evidencable manner, if becoming aware of any circumstance indicates or that may indicate the occurrence of a personal data breach in respect of personal data handled by or otherwise related to such person. Who to report:
email@example.com is an email address dedicated to such special purpose in respect of which the general manager, the data protection officer and IT officer has access. This email address is to be activated at the smart phone of responsible staff as well, so in case or urgency they are notified on the personal data breach. The email address is not to be used for other purposes.
In case of a personal data breach, the person responsible for data protection immediately notifies the IT officer if necessary.
If the personal data breach is ongoing at the time of the notification and solving it requires immediate action, the data protection officer notifies the IT officer on this.
The data protection officer, and if the data protection breach concerns electronic data, the relevant IT officer immediately upon becoming aware of the breach examines the breach. Within the framework of examination, the data protection officer and the IT officer if the breach concerns electronic data are entitled to interrogate everyone being under the effect of this manual, and to access all IT equipment of the Company.
Any employee concerned by the personal data breach shall inform the IT officer on their user name and password. If the personal data breach or its consequences cannot be solved without seizing the IT equipment, the IT officer initiates the seizure of such equipment by the general manager. The seizure shall terminate at the latest when the personal data breach or its consequences are solved. A protocol shall be prepared on the seizure.
The data protection officer and the IT officer shall verify within 48 hours the reasons and circumstances that lead to the personal data protection breach and informs the general manager on them. The IT officer and the data protection officer shall take necessary and proportionate measures approved by the general manager in order to avoid that the breach happens again or a similar breach happens.
The data protection officer and if the personal data breach concerns electronic data, the IT officer upon identifying the personal data breach shall immediately take the necessary measures in order to re-establish the data status prior to the personal data protection breach.
The general manager shall immediately orders changing all user account names and passwords related to the concerned IT equipment.
If the status of data as prior to the data protection breach cannot be regained from the latest security save, all employees of the Company may be required to provide information within one business day on the data processing provided since he date of the last security save. Information must be provided to the data protection officer who – if this is needed, after having consulted the IT officer and the general manager –provides information to all employees or agents being concerned by the data protection breach on the remedy of the data protection breach and its consequences. Any person being concerned by the data breach shall document and implement measures suggested by the data protection officer.
If the data protection breach requires official actions (e.g. criminal report), the IT officer shall initiate procedure of the competent authority within 15 days.
If the data protection breach concerns activity of the employees as well, the data protection officer shall immediately notifies everyone processing data, who shall document and implement measures suggested by the data protection officer.
The data protection officer shall report to the general manager the pecuniary consequences (the incurred damage and the expected costs of solving the data protection breach) within 8 days. If someone under the effect of this manual is responsible for the data protection breach, the data protection officer reports this to the general manager and suggests taking the necessary measures against such person. The general manager may apply the following sanctions against the person being responsible for the data protection breach:
The general manager together with the data protection officer informs everyone under the effect of this manual on the most often data protection breaches in order to identify and prevent such breaches in a timely manner. and holds an internal, information forum in every 2 years on the data protection breaches.
6.2. Reporting of personal data breaches to the Hungarian National Authority for Data Protection and Freedom of Information (“Data Protection Authority”)
The data protection officer shall immediately assess any data privacy notification that it receives and if it comes to the conclusion that the notification qualifies as a personal data breach which is likely to constitute a risk related to the rights of the concerned persons, it is obliged to notify such breach to the Data Protection Authority immediately, but within 72 hours following the receipt of such notification at the latest, in a form required by the Data Protection Authority.
If the notification to the Data Protection Authority will not be made within 72 hours as from the receipt thereof, it is obligatory to attach the reasoning that evidences the delay. It is not obligatory to report data protection breaches that are not likely to constitute a risk related to the rights of natural persons.
The notification shall at least include the following:
(a) presentation of the type of the data protection breach, including – if possible – the categories of the affected persons and the estimated number thereof, as well as the category and the estimated number of the affected data;
(b) the name and the contact details of the person responsible for the data protection;
(c) the likely consequences of the data privacy breach;
(d) measures that were undertaken or are planned to be undertaken as a remedy of the data privacy incident by the data controller, including the measures that aim for the mitigation of the detrimental effects resulting from the data protection breach.
The Company, through the data protection officer, keeps a record of the data protection breaches with the data content specified in a separate annex of the policy by expressly indicating the facts and effects of the data protection breaches as well as the measures taken for the mitigation of the detrimental effects thereof.
6.3. Notification of the affected persons on the data protection breach
If the data protection breach is likely to constitute a high risk related to the rights and freedoms of the affected persons, the data controller shall, without any delay, inform the affected person about the data protection breach. In the notification to the affected person the type of data protection breach shall be presented in a sufficiently clear and understandable manner and the notification shall at least include the above points (b)-(d).
Use the Discover screen to search for items and browse results. By default you will see every item on the site ordered by its upload date. Make sure you start searching to find the items you are looking for! Alternatively, you can start scrolling down to see all the treasurers already available on Collectorism!
Enter any keyword into the search field, our engine will collect you results from every title, description and tag. You can filter items by category or location. In case you haven’t found what you are looking for, try to use different keywords or other filters in the drop-down menu. You can also search using the same method on other users’ profile.
When looking at an item in full view, you can also click on any of the tags to search for every item on the site with the same tag.Why should I complete my profile?
We tried to make signing up as easy and quick as possible. But in order to have full access to all our services, you will need to fully complete your profile. Adding your location will help other users find you and your items, setting your birthday will help us determine whether you are eligible to access age restricted content or not. In case you don’t add your birthday, the system will treat you as ineligible.
Select Upload new item from your profile’s drop-down menu or click the 'Upload item' button when you are on the 'My collection' page. Once all details are added click 'Upload' to add your item or use the 'Upload another' button to add your item and save all details entered in order to list a similar item. Using this option can save you a lot of time when you are trying to add a quantity of items.Can I upload items I am not willing to swap?
Of course! When uploading an item you can select the ‘Not for swap’ option if you want to showcase an item of your collection that is exciting but you are not willing to part with it. Users will still be able to find it but will not be able to send any offers. Alternatively, once an item is created, you can click the small locket in the right bottom corner to immediately change its status to ‘Not for swap’.Can I sell my items on Collectorism?
Yes, our website also serves as a marketplace for collectors. When uploading an item, you just have to select 'Sale' as the purpose of your upload. You will have to provide a Business or Premier type PayPal account to enable this feature.
When filling out 'Sale' type item data, first and foremost you have to provide a 'Buy it now' price for your item. For this amount any of our registered users will be able to buy your item instantly. You also have the option to enable the 'allow best offers' checkbox if you would like to let customers negotiate the price. If you provide a 'Minimum offer', we will not disturb you with offers less than that amount. Besides these fields, you will have to provide shipping cost information for the customer to see exactly how much he / she will have to pay.
Uploading items for sale to Collectorism is completely FREE, we only charge a small, fixed fee after successful sales of every item with $10 or more as 'Buy it now' price.
The fee structure is simple:
Note that we charge fees based on individual 'Buy it now' prices, not negotiated prices or calculated prices for multiple items.Here is a short guideline for each required field:
Think of this field as a main catalogue entry, a one-liner that should attract other users’ attention. Try to describe your item with the most important keywords.Description
Use this field to describe your item in detail. Add condition report, provenance, maybe the story of how you acquired it, or anything else that you think might be useful for other users.Category
Choose a category for your item and if you feel it could fit into even more then select a secondary category as well.Tags
Try to add every keyword related to your item, or even more! Make sure you cover all aspects and make it easy for others to find it. Don’t be afraid to duplicate the main keywords used in the title or description field.Upload photos
Add better photos to distinguish your item from others. Make sure the images are sharp, pay attention to light. Don’t forget they need to attract other users’ attention. If you scan your objects try to crop your photos neatly.Some more options
Tick ‘Age restricted content’ if you feel your item should not be accessible to users under 18 years of age. With the 'Swap - Sale' slider you can choose the purpose of your upload. Select the ‘Not for swap’ option if you want to showcase an item of your collection that is exciting but you are not willing to part with it. Users will still be able to find it but will not be able to send any offers.
When you find an item that you like, you can click on the Swap button to immediately enter the Exchange Room and start trading. If you want to browse any further, you can click on the star at the bottom of the card to add the item to your private 'Favourites'. You can collect several items from different users and start trading once you are finished. You can also use your 'Wishlist' to save items that you are not able to acquire at the moment but would like to save for later.How to use the Exchange Room?
You will find your ongoing and accepted deals in separate sections of the Exchange Room.
Once you are in an ongoing deal you will see your items on the left side and the other users’ on the right. When you are trying to send an offer, drag and drop the items you wish to swap from both of your collections and click on the send offer button. You can also send a message together with the offer, using the add comment field.
When you receive an offer from another user, you have three options. You can accept or reject it, depending whether you like the offer or not. In case you feel like altering the offer or negotiating, click the modify button and move around some of the items to reflect your preference. You can send a message together with your modification to make sure your changes and reasoning are clear for the other user as well.
Once a swap is accepted you will both be required to add further details such as postal address, courier name, tracking number, etc.How does selling and buying work?
When browsing items, you can see the purpose of the upload: swap, sale or showcase of collection. By clicking the 'Buy now' button on an item for sale, you will enter a special type of exchange room. It's similar to the exchange room for swaps: you can choose to buy multiple items from the seller by dragging them to the dropbox from the right hand side. The 'Buy it now' price will automatically update for multiple items. After you've chosen the items you like you can buy the items instantly for the 'Buy it now' price, or if the seller accepts best offers you can negotiate a new price. If you choose to negotiate, the seller will have the ability to accept or decline your offer, or maybe he / she will send you a counter offer just like when swapping.What happens after a swap is finalized?
The item you acquired via the trade will appear in your collection, bearing a green “Arriving” ribbon. It will be invisible for other users and you will be unable to edit or swap it until you confirm its arrival in the Accepted deals section. Once confirmed, the item will be permanently moved to your collection as normal and will become visible for other users as well.Guideline for safe transactions:
Always communicate with your fellow collectors. Before accepting a swap, exchange a couple of messages, ask about the collection, about the item and its history. Get to know each other as well as possible. Visit each other’s social profiles, blog or website, try to connect on other platform as well. Start small and trade only one item for another in the beginning. If everything went well, you can engage in larger transactions with more confidence.
When sending parcels, try to use registered service. It is safer, usually comes with insurance and both of you will be able to follow the route of the package via the internet. You can add the name of your courier and the tracking number of the shipment after you entered your shipping details in the accepted deals section.The item I received is not as described or I didn’t receive my item.
Once a deal is accepted, shipping details are added and items are sent, make sure you have the correct information with regards to expected arrival dates. You can enquire about it at your post office when you send your parcel and you can ask the other user to do the same. This way both of you will be aware of the projected timeframe. In case your item is late or arrives but is not as described, try to resolve the issue with the other user first. In most of the cases it is easier to send a couple of messages to find a solution. If this doesn’t help, you can report the user and the transaction using the report button in the accepted deals section. We will be in touch and will try to mediate to find a solution acceptable for both parties.